We’re a 3-time Feefo Platinum award winner, with over 1000 5-star reviews!

We’ve been in business now for more than 25 years here at Bollard Security, and recently we’ve been focused on expanding our impressive range of bollards to include security barriers, traffic control, and other solutions. Throughout all that time though, we’ve never lost our focus on quality customer service – in fact, we’ve recently passed the milestone of over a thousand 5-star reviews on Feefo!

What’s more, we’ve now earned Feefo’s Platinum Customer Service Award for the third consecutive year – having won it in 2023, 2024, and now 2025! So, you may be wondering, exactly what is it that customers love so much about our service here at Bollard Security? Let’s take a closer look!

We’re prompt

Our customers regularly tell us how impressed they are with the speed of our service. We move quickly for all our customers, whether they’re homeowners who want to secure their driveway, or businesses looking to protect their premises. From the first enquiry to final installation, we work to tight timeframes without affecting the reliability or quality of the result. In many cases, we’ve gone from the first point of contact to full installation in just a matter of days.

Site visits, advice, installation planning – we handle it all efficiently, so our customers aren’t left chasing for updates or stuck in long waiting lists. We work hard to minimise disruption once we’re on-site too. Installations are neat, clean and tidy, and we aim to get the job done in as little time as possible – sometimes in less than a day, depending on the scope. That kind of no-fuss delivery is something our customers really value.

“Bollard Security installed 35 stainless steel bollards to our parade of shops. The work was completed in less than two days with no fuss and no mess. I found them to be a great company to deal with.”

We’re communicative

Great service begins with good communication – and we’ve made that one of our strongest priorities at Bollard Security. Whether a customer is asking a quick question about product suitability or they’ve got more detailed queries about site conditions or council permissions, we’re quick to respond and happy to help.

We also keep customers in the loop throughout the installation process. That means they know what to expect, when we’ll be arriving, what’s happening next, and who to contact if they have questions. Even after the installation’s done, we make sure to stay available. If someone needs follow-up support, product documentation or has further queries down the line, we’re on hand to assist – and many of our reviews focus on how reassuring that aftercare can be.

“From start (Monday evening asking for advice on products) to 4.20pm Thursday (fitting completed) the communication and service was truly excellent.”

The quality of our advice

We’re a team of experts with decades of experience. Customers come to us for products and also for clear, honest advice. We know that not everyone is familiar with the difference between telescopic and fixed bollards, or when a barrier system might be a better fit than individual posts. That’s why we always take time to ask the right questions, understand the location, and advise on the most practical and cost-effective solution.

They also value the honesty. If we think a particular solution isn’t suitable, we’ll say so. If we spot something on a site visit that might cause issues, we’ll raise it. And if we know a better option, even if it’s simpler or cheaper, we’ll recommend it. That transparency builds trust – and it’s why so many of our customers go on to refer friends, neighbours or fellow business owners to us.

“I highly recommend this service. The advice provided was excellent and helpful, the service was punctual, and the installer was hard-working and polite. The installation was completed within a few days of purchase.”

“Richard was very helpful in choosing the right product and the workmen who installed them did a really excellent job”

That’s just a sample – if you’re curious to see what else customers love about us, why not see what they have to say? You can check out our profiles on Google, Feefo and Trustpilot.

And if you have any questions about any of our products or services, our friendly experts will always be on hand to answer them here at Bollard Security. For over 15 years we’ve been installing and maintaining security solutions across the UK for domestic, commercial, and industrial sectors, and we take pride in providing quality products that give our customers peace of mind. Don’t hesitate to contact us on 01535 509001 for advice and recommendations on the best driveway bollards or Telescopic Bollards for you!